If you’ve ever thought about going deskless in your salon, this is an excellent time to learn about the process. But before taking a sledgehammer to your front desk, talk with your team to ensure it’s the right decision for your business.
Consider the client journey and how the team’s roles and responsibilities would change. Should you go for a concierge experience where a team member goes to the client versus the other way around? Or could you eliminate the position? Plan your daily operations without your front desk and how those experiences would play out.
Next, discuss your retail space and waiting area and decide if some of that area might be better suited for something else. Perhaps you could add hair or color stations, create a makeup experience, or start a selfie station. Consider shifting things around and adding a wax or nail station or a color wait area so stylists can double book during processing. The possibilities are endless!
Now, implement the right tools to help get you and your salon ready for the change:
- Online Client Scheduling – take your appointment booking online
- Automate confirmations & reminders – no need to make confirmation calls
- Curbside check-in – for a smooth start to every client journey
- Deposits – help eliminate cancellations and no-shows
- Card on file – easy checkout with or without a terminal
- Online store – cut back on your retail space by embracing eCommerce
Moving forward, make a plan, create a budget for any repairs or construction, then set some deadlines to take your salon deskless.
Once your new reception area and checkout process is in place, take a moment to track your success. Run reports and examine your sales versus expenses, comparing them to your benchmarks before going deskless. Poll your clients to see what they think of the new experience, then talk with your team to discuss any needed improvements. Like any new process, minor adjustments sometimes need to happen to make things seamless.
To help get the process of going deskless moving for you and your team, download this easy four-week checklist.
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