Rosy Salon Software was recently featured in a PYMNTS digital report named The Digital Transformation of Beauty and Wellness Services. As part of the publication’s B2B and Digital Payments Tracker® Series released in May, the report delves into how digital payments are helping to makeover the beauty services industry.
In a report segment titled How Digital Platforms Are Easing Spas’ and Salons’ Top Pain Points, the Rosy-featured article addresses how salons and spas across the country are recovering from the pandemic’s impact and the pain points they still face.
According to the article, one of the top pain points beauty businesses currently face is a need for adequate staff leading many salons and spas to look for ways to save time and become more efficient with fewer personnel. Rosy Salon Software President Jason Foodman explains how integrated digital payment and scheduling platforms can help salons maximize profits while providing a convenient experience for their customers.
“By moving scheduling, payments, confirmations, etc., into an integrated digital process, it takes less time to complete tasks,” said Foodman, pointing out that digital platforms make it easy for salon clients to book appointments online and receive automated confirmation and reminders for upcoming services. These platforms also support deskless check-in and checkout, reducing the need for staff to handle such tasks while also increasing the likelihood of clients showing up.
“No-shows are an ever-present problem that can result in significant losses for the business,” Foodman added, addressing another pain point outlined in the article. “Integrated payments solutions with features such as card-on-file and deposits can help salons curb the problem and reclaim costs, therefore directly and positively affecting the business’s bottom line.”
To keep clients from skipping out without paying for services, Foodman suggests businesses consider holding a credit card on file, even taking deposits, before scheduling an appointment. “There’s also the option of running a pre-authorization before starting the service to confirm the card’s validity,” he added.
The “Top Pain Points” article also mentions how a digital platform such as Rosy is specifically tailored to address the unique needs of spas and salons and will continue to evolve, driven by industry trends and customer input and feedback.
The story is featured on the PYMNTS.com website here: https://www.pymnts.com/digital-payments/2023/how-digital-platforms-are-easing-spas-and-salons-top-pain-points/
The direct link to the PYMNTS report, The Digital Transformation of Beauty and Wellness Services, is here: https://content.pymnts.com/wp-content/uploads/2023/05/PYMNTS-B2B-and-Digital-Payments-May-2023.pdf