In a recent survey, we asked Rosy users what features they feel are missing, but the software should have. Here’s what they had to say…. and our responses.
The Request: We’d love the ability to go deskless by allowing our clients to check in once in the building, not 15 minutes ahead while waiting curbside.
We’ve Got That: Use curbside check-in with a custom message saying, “Check in upon arrival to let us know you’re here.”
The Request: I wish there was a way to delete a client.
We’ve Got That: Easy! Just create a client called “old clients,” then you can merge any client you want to remove into this client.
The Request: We need the option to schedule a standing lunch break for everyone.
We’ve Got That: You can create recurring time off for each employee. Here’s how: https://support.rosysalonsoftware.com/knowledge/support/s/article/blocked-time-off
The Request: We need a text to go out after making each new appointment.
We’ve Got That: Simply enable text message itineraries. Here’s how: https://support.rosysalonsoftware.com/knowledge/appointment-itinerary-text
The Request: I’d like to be able to delete inventory items or services that haven’t been used in years.
We’ve Got That: You have two options: make items inactive or work with an Account Manager to do an inventory refresh.
The Request: It would be nice to show pre-booked appointment times and dates on our client’s receipt.
We’ve Got That: Go to basic settings > POS settings > include future appointments on receipts.
The Request: If a client doesn’t confirm, we’d like a way to send out another confirmation text.
We’ve Got That: You can send another reminder text by navigating to the schedule and selecting the appointment you want to send, then selecting “Text Message” below the listed services.
The Request: There’s no easy way to train a new team member on the software.
We’ve Got That: Rosy users get free and unlimited training. Just reach out and schedule an appointment for your new team member. You can also find articles and training videos through your Support tab.
The Request: I wish Rosy could tell us how long a customer usually goes between visits. Going into their services and counting the weeks is a pain.
We’ve Got That: A Client Analysis report filtered by “frequency of visits” will give you all clients during a specific period of time.
The Request: There should be a button on the home schedule page to print the staff itinerary for the day without having to go into reports.
We’ve Got That: From the schedule, select employee schedule, adjust filters, and then right-click to print. You can also export a PDF so each appointment is on its own page.
Did you know that Rosy has a solution for almost any request? Let us help you find it. Contact the team at firstname.lastname@example.org or (877) 346-7679 to have one of our experts walk you through it.