With any software, bugs are inevitable, especially with complex programming. Those pesky little errors or hiccups in a computer program or system can cause the software to produce unexpected results or behave in unintended ways. With a piece of software as multifaceted as Rosy, it’s possible that you (or even your clients) do something in a way that our team hadn’t thought of, resulting in unintended behavior in the system.
At Rosy, we’re very careful about our programming, and our developers are tops in their field. However, virtual nits, gnats, and other pests can still find their way in and undermine everyone’s best efforts. Regardless of how they get there, bugs are a reality in the world of software.
The good news is that bugs are usually minor and can be fixed quickly using various debugging techniques. That way, the software is working the way that it should be as soon as possible.
Since Rosy is cloud-based, updates, new releases, and yes, even bug fixes happen seamlessly in the background. So, the minute we’re made aware of a concern or needed enhancement within the system or process, our team is on it.
How do we know there’s a bug or need for an update, improvement, or even an idea for new features, you ask?
We’re very tuned into our network of salon professionals! From the small business owner who sees the need for a specific function to a super-user who finds that silly fly. Or anyone in between who has an idea to help improve our features or develop new ones.
How do we do that? We listen! We care what our users want and need, and will do everything in our power to make it happen.
To help identify and debug as needed, we also launched our CIP process, which is where our team of experts performs a monthly internal review. Never mind the techy stuff, but it’s important to know that it happens. We couple ongoing internal testing with collaboration from our Friends of Rosy team to nit-pick feature by feature to Continuously Improve our Product (CIP).
So, if you encounter something that just doesn’t feel right with our software or have ideas for enhancements or new features, give us a shout! Simply call (877) 346 7679 or start a support ticket within the software under the support tab. We always appreciate the feedback and love the opportunity to communicate with you. After all, we’re all about making things better for our salons and the industry as a whole!
We Listened, We Heard
Here are just a handful of the new features we’ve developed based on feedback from salon and spa professionals just like you!
- Curbside Check-In
- SalonRunner Pay
- Custom Service Fee
- Text Message Marketing
- Email Receipt Custom Messaging
To top it off, we vow to make our releases and updates more accessible to you. Look for regular communications built around each major release and regular updates to our Release Notes page. Check back as often as you’d like to see what’s new and exciting at Rosy!