With the busy holiday season coming up, now is the time to ensure you’ve enabled all of the software and payment processing features you’ll need to help keep up with the chaos and maximize your earning potential.
Use the tools you have at your fingertips to help your salon run more efficiently during the holidays:
Online Client Scheduling
Encouraging online scheduling during the holidays will save your team time and effort. For every client that books online, it’s one less phone call or appointment that needs to happen when the client checks out. Online scheduling also adds convenience, allowing clients to book their appointments online anytime they choose.
Fill every spot on your salon schedule by using the waitlist feature. Should a cancellation occur, you can offer the appointment to the next client on the list whose services match the timing available.
Client Profile Notes
This time of the year is so busy that you’ll never remember how your clients like their coffee unless you add it to their client profile notes. Take a few moments with each client to ensure their information is up-to-date, then use the notes to make holiday appointments a personalized experience for the client.
Instead of reaching out to your clients one by one to confirm appointments, use Automated Confirmations and Reminders. Set them up so that confirmations go out after every appointment is made, whether it’s done in-salon or online. The system will automatically follow up with reminder communications a few days before the appointment and a friendly day-of text.
Integrated Payment Processing
Having an integrated way to process payments this holiday will help simplify the checkout process for you and your clients. No more transferring totals from your software to the payment terminal and reconciling amounts when you close out for the day. Streamlining your payment processing will save you time and add a layer of security to the process, plus help reduce errors.
Deposits & Card-on-File
Add value to your time while keeping your chairs filled this holiday by requiring a card on file for all clients and taking deposits as needed. That way, you and your team can enforce your salon’s cancellation policy. And if you don’t have a cancellation policy – now’s the time to get one.
Make tipping easier for your clients and deliver tips to service providers faster using Tippy digital tipping. In addition to the convenience, Tippy saves the salon on processing fees, which are passed along to the clients as convenience fees.
If you’re using paper intake documents when new clients arrive, reduce the traffic around the front desk using digital forms instead. Simply send the form in an email prior to the client’s appointment, then save it as a digital file within their profile.
With the season of giving quickly upon us, be sure to stock up on gift cards. They make gift-giving easy for clients for the holidays and beyond. Have your reception team ask at checkout, much like you do for product, if the client will need any gift cards for their friends and family.
By setting up and recommending products through your online store, your clients can order as they please. Encourage them to take advantage of product subscriptions for the best possible chance of recurring income. That way, they can set the duration between shipments, keeping them stocked, and you earn commissions without doing extra work.
Another helpful feature this holiday is Salon Ordering. Just set your minimum stock for your inventory for both retail and in-house use and have your distributor automatically fulfill your orders without having to count bottles, call your sales consultant or distributor, or fill out forms. The system automatically lists the needed products and quantities, so you can submit the order and await the delivery.
Text and email marketing are great ways to thank new clients and wish existing ones a happy holiday. Easily send friendly reminders for clients due back for an appointment and drive-back messaging for that wayward clientele needing a nudge. With automated email and texts, you simply set it up once and let the system takes it from there.
You can also use mass email and text message marketing to inform and engage your clients over the holidays. Let them know about your holiday hours, any special parking instructions, the option to book online, plus gift ideas with gift cards, in-salon retail, and shopping through your online store.
These features (and more) are available to you through Rosy Salon Software. Before the holidays, let us help you set up online client scheduling and automated communications for confirmations and reminders. You can also compare rates for integrated payment processing with features for deposits and holding a card on file. Add on digital tipping, forms, and order gift cards, plus make use of your free online store, salon ordering, and text and email marketing to take your business to the next level.
Not a Rosy user yet? Get started now so you’re ready for the holidays!