As a salon owner, you know the importance of providing great customer service. Other than the great hair styling that you and your staff do, customer service is another key reason why your customers keep coming back.
At Rosy, we share that same sentiment.
One of the things we take pride in at Rosy is the customer service we provide. While we feel our salon software is second-to-none in the industry, we understand that you do have other options. What makes us difference is our continual effort to provide customer driven change and service to our cloud-based software.
About seven years ago, we enlisted the help of John Bertorelli. He is somewhat of a legend in the hairdressing industry and for good reason.
John was introduced to great customer service at an early age. His family opened one of the first and most successful Italian restaurants in London; Bertorelli Restaurants. They are known not only for their delectable Italian cuisine but also their unwavering effort to provide the best customer service imaginable. When asked what motivates John’s drive to provide exceptional customer service, he relays his upbringing and replies, “It is the only way I know how to be”.
“It is the only way I know how to be” – John Bertorelli on what motivates him to provide great customer service.
What is Legendary Customer Service?
John understood from an early age that doing the simple things, like picking up the phone and understanding your customers’ problems are what lead to long term success. Doing the simple things right add a human element to the mix that is scalable for any size organization.
“Customer service isn’t giving away things” – John Bertorelli
Real customer service isn’t about giving away things. Sure it is nice and your customers appreciate it, but real customer service occurs even when the customer decides to leave. Customers will come and go. That is a given. How you treat your departing customers, is a choice your business makes. Treating them with respect, listening to their needs, and being compassionate will stick with them. They may even find that the grass is not greener with your competitor.
Legendary Customer Service at Rosy
With 45 years in the hairdressing business, John Bertorelli was a clear match for the team at Rosy. His legendary experience is only matched by the legendary customer service he brings to the table.
John has been our customer champion. He has helped shape our customer driven culture and held everyone to the standard of “the customer is always right”. Rosy customers truly understand customer service because they provide it on a daily basis. Therefore, we would be doing them a disservice if we didn’t provide that same experience.
We encourage feedback from our customers and understand that their needs are the most important thing to our business. Our customers have high expectations and we intend to meet them on a daily basis.
You can expect us to pick up the phone, listen and understand your questions, follow through with everything, tell you about software changes, and fight for you.