Mark Garrison Salon in New York City takes customer service very seriously. They work hard to provide the best possible client experience treating their guests like family and making them feel comfortable while in the salon’s care.
The challenges of 2020 made Mark Garrison and his management team rethink certain aspects of their salon workflow. With safety, comfort, and efficiency in mind, they completely reinvented the client experience from how they check-in all the way through check out and beyond.
Earlier this year, the namesake salon made a bold move and chose to go desk-less. Today, they use Curbside Check-in. A receptionist buzzes clients into the building and greets them as soon as they step off the elevator on the second floor. Every receptionist is mobile and is armed with a headset and iPad to welcome and check-in guests, notifying the stylist of the client’s arrival. And with card-on-file options for their payment processing, and the ability to reserve products or purchase them online, clients have the opportunity for a completely contactless checkout.
Watch the video to discover the complete story…