Your guest experience begins before they even walk through the door, carries throughout their entire service, and ultimately ends with how they feel when they walk out the door afterward. So, how do you make their salon experience memorable enough for them to recommend it to others later?
Watch as Lori Obiedzinski – Director of Sales & Business Development for Rosy Salon Software – chairs a roundtable discussion around how leveling up your guest experience can step up your salon’s game. Lori’s joined by Jarrod Aldama, a coach with the Summit Salon Business Center and co-owner of Steel and Lacquer Salon in San Francisco and Jim Bower, a former salon owner turned technology expert who created and ultimately sold Rosy. He is now the founder and CEO of SalonInteractive – which you may recognize as our integrated eCommerce, salon ordering, and email marketing platform.